Virtual Consultations During COVID-19

Transcription

[Dr. Kelishadi]
Hi everyone. So as you know, with this COVID-19 virus, a lot of us have had to change the way we normally do business. So we had to figure out a way to create our exceptional patient experience virtually. And I'm lucky to use the TouchMD platform to help educate my patients. I want to give you a little video to show you how we do this and kind of how the experience is, but obviously it's going to be a really quick kind of scenario here. I'm going to show you what happens.

[Dr. Kelishadi]
I'm talking to you, but at the same time my patients are on the screen. And for example, you can see Valerie there and Terry, so Valerie's in the corner and I could bring Valerie up if I wanted to and Terry's our simulated patient. Say hi, Terry, so they can hear your voice.

[Terry]
Hi.

[Dr. Kelishadi]
There you go. Terry has, we'll just going to pretend she's interested in a tummy tuck. What we would do is we would hit our share screen and Terry would get to see exactly what I'm going over along with the rest of my staff. So if Terry came in with an abdomen like this after having her child and she wanted a tummy tuck, I could then go through our educational software and talk to her about, for example, tummy tuck and explain to her that after pregnancy, it is normal to have your abdomen be a little bit more loosened because the muscles get separated.

[Dr. Kelishadi]
I can then switch and go towards this whole area here. I can bring a picture of the abdominal muscles that are separated during pregnancy, and I can even do drawings talking about, for example, where I want to suture the muscles together. I can also show what I hope to achieve underneath with the musculature. We would go through this process with Terry and all of our other patients.

[Dr. Kelishadi]
Then we can pull up photos of somebody who, for example, may look like Terry and has an abdomen similar to hers. Then we can say, Hey, this lady had a wide end abdominal wall. You can see her abdominal muscles have separated after childbirth, even though she's in great shape. And this patient, for example, saw a bulge from the side. And she also wished that she had more rear end projection. And there was some extra fat, for example, on her backside that we were not able to get away with removing with just exercise and diet alone. So we talked about doing abdominoplasty and a Brazilian butt lift all in one.

[Dr. Kelishadi]
Then I could show her a before and after picture of someone who resembles her. You can see the before picture and then the after picture with the contour enhancement that you can see there. Anyhow, I wanted to just give you guys a little preview of what our patients experience and while they're looking there, they get to see me too. Okay. So that's it for now. Have a great day. Take care.